Method of payment
We accept the following methods of payment: Check and credit card (Visa, MasterCard, and American Express). We require a credit card on file to guarantee service.
Payment is due at time of service. We require a credit card on file to guarantee service.
Payment is due at time of service.
We are happy to reschedule your cleaning, however we do require a 24-hour rescheduling notice. You can reschedule an appointment on our website, or contact us. There is no charge for rescheduling with 24-hour notice on business days (M-S, 8 am to 5 pm).
However, we charge a $75 fee for rescheduling with less than 24-hour notice. Monday clients must reschedule by close of business on the preceding Thursday.
Late cancellation | 24-hour notice
We reserve time for your cleaning; therefore we require a 24-hour cancellation notice. You can cancel an appointment on our website, or contact us. There is no charge for cancellations made with 24-hour notice on business days (M-S, 8 am to 5 pm). However, we charge a $102 fee for cancellations made with less than 24-hour notice. Monday clients must cancel by close of business on the preceding Thursday.
For recurring service, an additional fee of $34 per hour, per team member may be charged to your account if we exceed the time generally allotted to cleaning your home (for example, your home may need extra cleaning after such events as parties and construction work or as the result of extended intervals between cleanings).
- Monday through Friday from 8 am to 5 pm
- Monday through Saturday from 7 am to 4 pm
- Saturday service is limited and available upon request.
Holidays and Office Closings
- Our office is closed and there will be no cleanings scheduled on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Estimated arrival time
We require a two-hour window of arrival.
Entry to your home or office
For recurring service, we prefer to have a key to your home or office or be able to obtain a key from your building’s reception desk. If you prefer to be present during the cleaning, please remember that we require a two-hour window of arrival. For all other cleaning services, we will make arrangements for entry with you based upon our arrival window.